Privacy Policy

Saniclair Mold Remediation Inc. ("Saniclair", "we", "us") respects your privacy. This policy describes what information we collect, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly through our quote and contact forms — typically name, company, email, phone, city, and a description of your service needs. With a quote request we also receive the page you sent it from, its language, and any ad-campaign tags in the link you followed (such as utm_source or gclid). We also collect basic site analytics (page views, referrer, device type) through Google Analytics and Cloudflare Web Analytics.

How We Use Information

We use your contact information to respond to your quote request, schedule service, deliver work, and send you operational communications related to your account. If we feel we cannot help with your request (for example, because it is outside our service area or the services we offer), we may refer it, including the contact details you provided, to a subcontractor or external service provider so they can contact you about it directly.

Data Storage

Quote submissions are stored securely and accessed only by the people who need them to handle your request, including a subcontractor or service provider if we refer it as described above. We keep records only as long as needed to handle your request and meet legal obligations.

Service Providers

Quote requests reach us by email through our email provider (Resend). The site is hosted on Cloudflare's network. Google Analytics and Cloudflare Web Analytics process visit statistics. These providers handle the information only to provide their service to us.

Cookies

Our website uses essential cookies for navigation and analytics cookies (Google Analytics) to understand how visitors use the site. Cloudflare Web Analytics does not use cookies. You can disable cookies in your browser settings.

Your Rights

Under Quebec's Law 25 and Canada's PIPEDA, you have the right to access, correct or delete the personal information we hold about you. To exercise these rights, contact us at [email protected]. The person in charge of the protection of personal information can be reached at the same address, and we reply within 30 days.

Contact

Questions about this policy? Email [email protected].